Premium Analytics—Frequently Asked Questions

What is Premium Analytics?

Juniper Mist Premium Analytics is an advanced, cloud-based analytics service that offers end-to-end network observability. You can gain unique networking and location insights based on any combination of Juniper Mist data sets and, optionally, third-party data sets.

Premium Analytics stores data for up to 13 months. This feature extends observability of historical data beyond the 30 days available with the standard Juniper Mist analytics service, enabling users to perform long-term historical time series analyses of network, app, visitor, and employee behavior to enhance business decision-making

What is the difference between analytics features (network, engagement, and occupancy analytics) available by default in the Juniper Mist portal and Premium Analytics?

The Juniper Mist portal comes with built-in network, events, and occupancy analytics reports that are part of Freemium Analytics. These analytics dashboards are included by default in the Juniper Mist portal, and you don't need a license to view these reports.

See Table 1 for the difference between Premium Analytics and standard analytics.

What is the maximum duration for which Premium Analytics can store data?

By default, Premium Analytics stores data up to 13 months. You can request an extension by creating a support ticket in the Juniper Mist portal.

Can Premium Analytics build reports from the extended historical data immediately after activation?

The Juniper Mist dashboard by default stores historical data for 30 days. When you activate Premium Analytics, the dashboard initially builds reports with data from the last 30 days. Subsequently, the dashboard stores data going back up to 13 months and builds reports with this data.

Can you customize Premium Analytics reports?

The Juniper Mist portal does not support customizing Premium Analytics report structure and the tiles. Premium Analytics includes options to filter a report by date, time, site, devices, interfaces, and wireless LAN (WLAN). These options provide the flexibility to see specific information in a report by following a few simple steps.

How do you obtain Premium Analytics trial subscriptions?

Refer to Create Support Ticket for Trial Premium Analytics License.

How do you order Premium Analytics subscriptions?

Contact your Juniper account team or partner to obtain a license. For more information, visit: https://www.juniper.net/us/en/how-to-buy/form.html.

How do you activate Premium Analytics after purchasing the subscriptions?

Juniper Mist auto provisions the Premium Analytics service. Once you add subscriptions to the Juniper Mist portal, the service activates automatically within 48 hours. You don't need to submit support tickets for activation.

After you purchase a subscription, you can activate and manage it in the Juniper Mist portal with following steps:

1. On the left menu of the Juniper Mist portal, select Organization > Admin > Subscriptions.
2. Click Apply Activation Code and enter the code.
3. Click Activate.

Read Juniper Mist Subscriptions for details about subscription options.

Can Premium Analytics subscriptions be applied to specific sites?

No. You can apply the Premium Analytics subscription to the whole organization.

How do you count the Premium Analytics subscriptions?

Similar to other Juniper Mist subscriptions, you count Premium Analytics against the number of devices including access points (APs), switches, and WAN edge devices.

What are the prerequisites or dependencies for using Premium Analytics?

If you want to view a specific dataset on the Premium Analytics dashboard, you must purchase the corresponding base subscription service. For example, to generate a report on the Premium Analytics dashboard for the wireless network, you require a Juniper Mist™ Wi-Fi Assurance subscription. This subscription feeds the required data to the Premium Analytics service.

How do you integrate third-party data with Premium Analytics reports?

Limited ingestion and integration of third-party data can be done in analytics reports through professional services engagement, as this integration requires development work.

Does Premium Analytics allow creation of custom dashboards?

End users cannot create custom dashboards. However, the Juniper Mist engineering team can help create and populate custom dashboards on the Premium Analytics page on a case-to-case basis. Contact the Juniper Mist representative or support team if you need custom dashboards.

Does Premium Analytics support API?

No, Premium Analytics does not support API. Premium Analytics is a data visualization tool, which uses data from the Juniper Mist cloud to generate reports.

What is the refresh frequency for Premium Analytics dashboard data?

The data is refreshed once a day.

Is the data displayed in the dashboard up-to-date?

The data in the dashboards may be delayed by 12 to 36 hours, depending on when you check. Data collection stops daily at 00:00 UTC, followed by approximately 12 hours of processing. Therefore, the latest data is available each day around 12:00 UTC.

The following table shows the time when the latest data is available for different countries: