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Table of Contents Expand all

play_arrow Introduction
- play_arrow Overview
- play_arrow Access and Manage Paragon Automation Account
play_arrow Administration
- play_arrow Introduction
  - Administration Overview
  - Administration Workflow
- play_arrow Organization Management
- play_arrow Site Management
- play_arrow User Management
- play_arrow Inventory Management
  - About the Inventory Page
  - Assign a Device to a Site
- play_arrow Audit Logs
  - Audit Logs Overview
  - About the Audit Logs Page
play_arrow Device Life Cycle Management
- play_arrow Introduction
- play_arrow Day-Wise Activities for Device Life Cycle Management
- play_arrow Field Technician User Interface
  - Field Technician UI Overview
  - Working with Field Technician UI Pages
- play_arrow Onboarding Profiles
- play_arrow Plan Device Onboarding
- play_arrow View Device Onboarding
- play_arrow Device Management
play_arrow Observability
- play_arrow Introduction
  - Observability Overview
- play_arrow Troubleshoot Devices
- play_arrow View Network Topology
play_arrow Trust and Compliance
- play_arrow Introduction
  - Trust and Compliance Overview
  - Perform Compliance Scan and Manage Checklists
- play_arrow Manage Trust Settings and Trust Scores
- play_arrow Manage Compliance Scans
- play_arrow Manage Vulnerabilities
- play_arrow Monitor Integrity
play_arrow Service Orchestration
- play_arrow Introduction
  - Service Orchestration Overview
  - L3VPN Service Provisioning Workflow
- play_arrow View Service Design Catalog
  - Service Design Overview
  - About the Service Designs Page
- play_arrow Manage Customers
- play_arrow Add Resources for Network Services
  - Add Network Resources for L3VPN Service
- play_arrow Manage Service Instances
- play_arrow Provision L3VPN Service
- play_arrow Monitor Service Order Execution Workflows
play_arrow Active Assurance
- play_arrow Introduction
- play_arrow Test Agents
- play_arrow Tests and Monitors
play_arrow Paragon Shell CLI Reference

list Table of Contents

English

About the Service Orders Page

date_range 18-Jun-24

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The Service Orders page is an inventory of service orders that Paragon Automation has generated for provisioning or deleting network services. A service order specifies the type of operation that you want to implement for a service instance. Paragon Automation generates a service order when you perform the following operations:

Create a service instance—A create service order is generated when you create a service instance.
Modify a service instance—A modify service order is generated when you modify an existing service instance.
Delete a service instance—A delete service order is generated when you delete or deprovision a service instance.

When you save a service instance the service instance is uploaded to the Paragon Automation database. The uploaded service instances are listed on the Service Instances page. To provision a service, you must select a service instance that is uploaded, and publish by clicking the Publish button on the Service Instances page to generate the service order.

Each type of service order has a corresponding workflow that Paragon Automation activates after you publish a service instance. For example, when you publish a newly added service instance, Paragon Automation activates the create workflow to provision the service. Similarly, the modify and delete workflows are activated when you publish a modified service instance and delete or deprovision a service instance respectively. Paragon Automation processes only a single service order for a service instance at any given time. If you publish more than one service order for a service instance at a given time, the additional service orders are queued.

The Service Orders page lists all service orders that Paragon Automation has generated for onboarding and offboarding devices and for creating, modifying, or deleting network services and resource pools. You can view details such as the service order name, execution state, execution status of the tasks related to the service order workflow, and so on.

To access the Service Orders page, click Orchestration > Service Orders.

Tasks You Can Perform

View a list of all service orders that you initiated. See Table 1.
View details of each service order

To view details of each service order, click the Details icon that appears next to the service order name when you hover on the service order. The <service-order-name> pane appears on the right side of the GUI. The pane lists details about the service order and includes information such as the order properties and status.

You can also view the service order in the JSON format by clicking More > JSON View. See Table 2.

Note:
The Order Status section of the <service-order-name> pane displays information only if the service order is published. If a service order is uploaded but not published, the Order Status does not display any information.
Filter the data displayed in the table—Click the filter icon (funnel) and select whether you want to show or hide advanced filters. You can then add or remove filter criteria, save criteria as a filter, apply or clear filters, and so on. The filtered results are displayed on the same page.
Search by using keywords—Click the search icon (magnifying glass), enter the search term in the text box, and press Enter. The search results are displayed on the same page.
Show or hide columns in the table or reset page preferences, using the vertical ellipsis menu.

Field Descriptions

Table 1 lists the fields on the Service Orders page.

Table 1: Fields on the Service Orders Page
Field	Description
Name	Name of the service order.
Customer	Name of the customer for whom the service order is executed.
Operation	Type of operation for which the service order is executed. Service orders are executed when you perform the following operations for a service instance: Create Modify Delete
Service Design	Name of the service design associated with the service order.
Design Version	Service design version associated with the service order.
State	State of execution of the service order. A service order can have the following execution states: Success—The service order is successfully executed. Processing—The service order is in the process of being executed. Failed—The service order has failed to execute. Success with warnings—The service order is successfully executed but certain tasks in the workflow have failed. You can view the logs of tasks that fail and take further action if required. For information about viewing task logs, see View Workflow Run Details.
Status	The status of all service orders that you upload and publish. For example, for a service order that is uploaded but not yet published, the status displays as Uploaded. For a device onboarding service order that is executed, the status displays as Applied configuration to <`device-name`>.
Upload Time	The date and time when the service order was generated.
Edited By	Name of user who published the service instance that initiated the service order.

Table 2: Fields on the Service Order Details Pane
Field	Description
Properties
Name	Name of the service order.
Status	Status of the service order.
Order Id	Unique alphanumeric ID assigned to the service order.
Last Modified	Date and time when the service instance related to the service order was last modified.
Last Modified By	Name of the user who last modified the service instance associated with the service order.
Order Status
Status	State of execution of the service order: Success Processing Failed Success with warnings
Components	Lists the components of a service order and the tasks executed as part of the service order workflow, for each component: Placement—Click placement to view the placement-specific workflow and task execution status. Placement refers to the allocation of resources to implement a service. These resources includes site locations, ports and interfaces, VLANs, CEs, and so on. Device—Click device to view the device-specific workflow and task execution status. Insights—Click insights to view the Paragon Insights configuration workflow and task execution status. Active Assurance—Click active assurance to view the Paragon Active Assurance configuration workflow and task execution status.
Workflow	Click Workflow to view the complete workflow and task execution status of the service order.

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