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Manage Event Templates

SUMMARY Users with the Super User and Network Admin roles can use the Event Templates Configuration page to create, edit, clone, or delete event templates.

Paragon Automation allows you to create event templates to monitor and notify users about specific alerts or alarms through third party applications such as e-mail and Slack. To send notifications of the events to Slack channels, configure webhooks on the Organization Settings page (Settings Menu > System Settings > Webhooks). For more information, see Configure Webhooks to Receive Event Notifications.

Note:

An observer can monitor events generated in the organization from the Events page but cannot view the Event Templates Configuration page or manage event templates.

The Alerts tab (Observability > Health > Events > Alerts) and the Alarms tab (Observability > Health > Events > Alarms) display all events if an event template is not applied to the organization. If a template is configured and applied to the organization, a filtered event list is generated to show only the events tracked in the template.

You can create one or more event templates for an organization. In the template, specify the events that you want to track. You can also enter specific e-mail recipients who will be notified about the events detected in your network.

Note:

You can apply only one template to an organization at a time.

Create an Event Template

To create a new event template for alerts or alarms:
  1. Click Observability > Health > Events.
    The Events page appears displaying the Alerts tab, by default.
  2. Select the Alerts or Alarms tab.
    If an event template is already configured and applied to the organization, a list of filtered alerts and alarms is displayed. Otherwise, all generated alerts and alarms are displayed in the respective tabs.
  3. Click Templates Configuration.
    The Event Templates Configuration page appears displaying the existing event templates list on the left. If an event template is currently applied to the organization, it is displayed at the top with a green ✓ icon (marked as Entire Org).
  4. To create a new template, click Create Template and configure the fields as described in Table 1.
    Note:

    By default, the Event Templates Configuration page displays details of the last template that was configured. You must click Create Template to add a new event template, otherwise you will be editing the last template that was configured.
  5. Click Save to save the template.
    A confirmation message appears stating that the template has been successfully created. The newly created template is listed on the left.
    Alternatively, you can click Cancel to discard your changes.
    Table 1: Fields on the Event Template Configuration Page
    Field Description
    Name Enter a name for the new template.
    Apply to Scope Select the scope of this template (if you want to apply to the organization or not). If you enable the Mark as Active check box, this template configuration will be active and applied to the organization. Activating the template filters all the events generated and displays and sends e-mail and webhook notifications for only those events selected in the template.
    Note:

    You can apply only one template to an organization at a time.

    Email Recipients Settings Enable the respective check box to send event notification e-mails to all organization administrators or all site administrators. All administrators must enable e-mail notification settings in their accounts to receive event notification e-mails.

    • To enable e-mail notifications at the organization-level, click My Account > Email Notifications > Enable > Enable Org Notifications.

    • To enable e-mail notifications at the site-level, My Account link > Email Notifications > Enable > Enable Org Notifications. Enable the toggle button next to a site to receive e-mail notifications specific to that site.

    Note:

    Administrators who do not enable this setting in their accounts will not receive any event notifications.

     For more information, see Enable E-mail Notifications.
    Additional email recipients Enter the e-mail addresses of recipients who will receive the event notification e-mails. The recipients can be users of the organization and outside the organization.
    Event Types

    Click Alerts to view alert event types.

    • Select one or more check boxes under Enable Alert to monitor the alerts in this template.
    • Once you select the alert types, you can also enable the corresponding check boxes under Send Email Notification to send e-mail notifications when the selected alerts are generated. You can select one or more individual alert types, or select a category to select all alert types under the category. Alert categories are Interface, Hardware, Routing, and Connectivity.
    Click Alarms to view alarm event types.
    • Select one or more check boxes under Enable Alarm to monitor the alarms in this template.
    • Once you select the alarm types, you can also enable the corresponding check boxes under Send Email Notification to send e-mail notifications when the selected alarms are generated. You can select one or more individual alarm types, or select the category to select all alarm types under the category. Alarm category is Hardware.
    Options for alarm types are:

    • Gateway Device Fault (alarm raised on a Juniper gateway device.)

    • Switch Device Fault (alarm raised on a Juniper switch device.)

    • Chassis alarms—Predefined alarms triggered by a physical condition on the device.

      Options are:

      • Switch PoE Alarm

      • Switch PEM Alarm

      • Switch Power Supply Alarm

      • Switch Storage Partition Alarm

      • Switch Fan Alarm

Edit Event Template Configuration

To edit the configuration of an existing event template:
  1. Click Observability > Health > Events.
    The Events page appears displaying the Alerts tab, by default.
  2. Click Templates Configuration on the top-right corner.
    The Event Templates Configuration page appears displaying all the existing event templates on the left.
  3. Select the template that you want to edit.
    The template details are displayed.
    Note:

    You can search for an existing event template from the Search Template field on the top left corner.

  4. Edit the fields as described in Table 1.
  5. Click Save to save the changes to the template.
    A confirmation message appears stating that the template has been successfully updated. The updated template is listed on the left.

    Alternatively, you can click Cancel to discard your changes.

Clone an Event Template

You can clone an existing template if you want to quickly create a new template by making minor changes to an existing template configuration.

To clone an existing event template:

  1. Click Observability > Health > Events.
    The Events page appears displaying the Alerts tab, by default.
  2. Click Templates Configuration on the top-right corner.
    The Event Templates Configuration page appears displaying all the existing event templates.
  3. Select the template that you want to clone.
    The template details are displayed.
    Note:

    You can search for an existing event template from the Search Template field on the top left corner.

  4. Click the copy icon (on the right) to clone the current template.
    A notification appears stating that Name_clone_template is created. The cloned template is listed under the current template on the left and the details are displayed.
  5. Update the fields of the cloned template as described in Table 1.
  6. Click Save to save the changes to the template.
    A confirmation message appears stating that the template has been successfully created. The cloned template is listed on the left with the configuration you specified.

    Alternatively, you can click Cancel to discard your changes.

Delete an Event Template

To delete an existing event template:
  1. Click Observability > Health > Events.
    The Events page appears displaying the Alerts tab, by default.
  2. Click Templates Configuration on the top-right corner.
    The Event Templates Configuration page appears displaying all the existing event templates on the left.
    Note:

    You can search for an existing event template from the Search Template field on the top left corner.
  3. Select the template that you want to delete.
    The template details are displayed.
    Note:

    You cannot delete a template that is currently applied to the organization. To delete a template that is assigned to the organization, you must first unassign it by disabling the Apply To Scope field (see Table). Once the template is unassigned or if another template has been assigned to that organization, the delete option will be enabled for the template you want to delete.
  4. Click the delete (trash can) icon.
    A confirmation message appears.
  5. Click Yes to delete the template.
    A notification message appears stating that the template is successfully deleted. The template is immediately removed from the list on the left.

    Alternatively, you can click No to discard your current changes.

See Also