- play_arrow Administration
- play_arrow Introduction
- play_arrow Organization Management
- play_arrow Site Management
- play_arrow User Management
- play_arrow Inventory Management
- play_arrow Audit Logs
- play_arrow Tags
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- play_arrow Device Life Cycle Management
- play_arrow Introduction
- play_arrow Day-Wise Activities for Device Life Cycle Management
- play_arrow Field Technician User Interface
- play_arrow Onboarding Profiles
- play_arrow Plan Device Onboarding
- play_arrow View Device Onboarding
- play_arrow Device Management
- Device Management Workflow
- Device Licenses Overview
- About the Features Tab
- About the Licenses Tab
- Manage Device Licenses
- About the Software Images Page
- Upload a Software Image
- Delete a Software Image
- About the Configuration Backups Page
- Configuration Templates Overview
- About the Configuration Templates Page
- Add a Configuration Template
- Edit and Delete a Configuration Template
- Preview a Configuration Template
- Deploy a Configuration Template to a Device
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- play_arrow Observability
- play_arrow Introduction
- play_arrow Health Dashboard
- play_arrow Troubleshoot Devices
- play_arrow View Network Topology
- Network Topology Visualization Overview
- Network Visualization Options
- View Network Topology Details
- Network Table Overview
- About the Device Tab
- About the Link Tab
- About the Site Tab
- About the Tunnels Tab
- Configure a PCE Server
- Configuring PCEP on a PE Router
- Configuring Topology Acquisition Using BGP-LS
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- play_arrow Trust and Compliance
- play_arrow Introduction
- play_arrow Manage Trust Settings and Trust Scores
- Compliance Standards Overview
- About the Compliance Benchmarks Page
- About the Compliance Tailorings Page
- Example: Create a Tailoring Document for NTP Settings
- About the Compliance Checklist Page
- Add a Checklist Template
- Add Checklist for a Device
- Import Scans and Update Rule Results in a Checklist
- Trust Plans Overview
- About the Network Score Formula Page
- Trust Score Overview
- About the Network Score Page
- About the Snapshots Page
- Add a Snapshot for a Target
- play_arrow Manage Compliance Scans
- play_arrow Manage Vulnerabilities
- play_arrow Monitor Integrity
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- play_arrow Service Orchestration
- play_arrow Introduction
- play_arrow View Service Design Catalog
- play_arrow Manage Customers
- play_arrow Add Resources for Network Services
- play_arrow Manage Service Instances
- Service Instance Overview
- About the Service Instances Page
- View Service Instance Details
- View VPN Service Health Monitoring Data
- Physical Interfaces Health Check Results
- Logical Interfaces Health Check Results
- L2 Circuit Service Health Check Results
- Performance Graphs to View Service Health Monitoring Data
- play_arrow Provision VPN Services
- play_arrow Monitor Service Order Execution Workflows
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- play_arrow Active Assurance
- play_arrow Introduction
- play_arrow Test Agents
- play_arrow Tests and Monitors
- play_arrow Test Templates
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- play_arrow Paragon Shell CLI Reference
- play_arrow Introduction
- play_arrow Operational Mode Commands
- file copy
- monitor
- request paragon backup
- request paragon cluster pods reset
- request paragon cluster upgrade
- request paragon config
- request paragon deploy
- request paragon deploy cluster
- request paragon destroy cluster
- request paragon fix-permission
- request paragon load
- request paragon repair-node
- request paragon replace-node
- request paragon restore
- request paragon running-config
- request paragon ssh
- request paragon ssh-key
- request paragon storage cleanup
- request paragon super-user password reset
- request system decrypt password
- request system reboot
- show configuration paragon cluster
- show host disk usage
- show paragon backup
- show paragon certificate expiry-date certificate-type
- show paragon cluster (o)
- show paragon cluster applications (o)
- show paragon cluster common-services ingress (o)
- show paragon cluster details
- show paragon cluster namespaces
- show paragon cluster nodes
- show paragon cluster pods
- show paragon cluster pods namespace healthbot sort
- show paragon images version
- show paragon images version namespace
- show paragon pvc details
- show paragon version
- play_arrow Configuration Mode Commands
- delete paragon cluster
- load set
- set paragon cluster applications
- set paragon cluster common-services ingress
- set paragon cluster insights victoria-metrics
- set paragon cluster install
- set paragon cluster mail-server
- set paragon cluster nodes
- set paragon cluster ntp
- set paragon cluster papi
- set paragon monitoring
- set system login
- show paragon cluster (c)
- show paragon cluster applications (c)
- show paragon cluster common-services ingress (c)
- play_arrow Troubleshooting Commands
- Troubleshoot Using the Paragon Shell CLI Commands
- request paragon support information
- request paragon troubleshooting information
- request paragon debug
- request paragon debug get-tsdb-data
- request paragon debug insights-kafka-data
- request paragon debug kafka
- request paragon debug logs
- request paragon debug logs namespace
- request paragon debug postgres
- request paragon debug redis
- play_arrow Service Orchestration
- About the Service Orchestration cMGD CLI
- set foghorn:core org-id
- set service design default version
- show service order status
- show service order as-json
- show service order as-yaml
- show service designs
- show device dependent configuration
- show insights configuration
- show configuration foghorn:customers
- show service instance lock status
- show service instance lock token
- show service projects
- show service order history
- request service project add
- request service order sync
- request network resources load
- request service order load
- request service order place
- request service order modify
- request service order delete
- request service order submit
- request service order provision
- request service design install
- request service design uninstall
- request create graphdb
- request service order set
- request service instance lock
- request service instance unlock
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Personas Overview
The management and operation of a network require different people to be involved at various stages of the process, and to perform tasks related to their area of expertise. This might mean that different departments handle different tasks, with handoffs between departments taking place. For example, one person might install a device, but a different person might then monitor the device onboarding process.
Paragon Automation is designed around a structured planning process that makes the life-cycle of the device and network efficient. By using structured planning, you can streamline the device onboarding and monitoring activities.
Paragon Automation uses personas to delineate the device life-cycle management (LCM) process. These personas provide a way for operators to map the different activities in the device LCM process to Paragon Automation.
Personas are different from predefined roles that exist in the Paragon Automation GUI. Roles define which access permissions are available to users who are assigned to a role. However, a persona is simply a logical construct to make it easier to understand the structured planning approach for device LCM in Paragon Automation. For details about roles, see Predefined User Roles Overview.
Table 1 lists the different personas in Paragon Automation and the tasks that the persona performs.
| Persona | Description |
|---|---|
| Network Architect or Designer | A Network Architect typically performs the Day -2 activities in the device LCM
process. These activities include:
|
| Network Planner (also known as Deployment Planner) | A Network Planner typically performs the Day -1 activities in the device LCM
process. These activities include:
|
| Field Technician | A field technician typically performs the Day 0 activities in the device LCM
process, These activities include:
|
| NOC Engineer | A Network Operations Center (NOC) engineer oversees the Day 0 activities, and
performs Day 1 activities and performs Day 2 activities. These activities include:
|
| IT or System Administrator | An IT or a System Administrator is involved only in the tasks related to the administration of Paragon Automation. This persona typically does not perform device LCM activities. |
Life-cycle Manager | A life-cycle manager is an owner for a set a devices that plans software upgrades, handles device EOL, and works in tight collaboration with the Network Architect. |
SOC (Service Operation Center) Engineer | A SOC manager monitors one or more services in the network and take action to troubleshoot and remediate problems for specific customers. |
Delivery Engineering | A team that executes or supervises the deliveries of new services to customers |
Service Manager | Service Manager acts as counterpart to a specific customer (usually large) to report defects, SLAs, and so on. |
First Line Support | The team that provides first level of support to customers and usually has restricted access to dedicated troubleshooting tools. |
Second Line Support | The team that provides second level of support to customers and provides advanced support for devices. |
Third Line Support | The team that provides third level of support to customers. This team works along with the Life-cycle Manager and the Network Architect. |
Service Architect | Service Architect decides how devices should be configured to deliver a specific service to a customer. The service architect also does advanced troubleshooting for the customer's services. |
Security Engineering | The team that owns all security aspects in the network. |
For more information about the device LCM process, see Device Life-Cycle Management Overview.
