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View Service Instance Details

The Service-Instance-Name Details page displays details about service instances that you have created.

To navigate to the Service-Instance-Name Details page:

  1. Click Orchestration > Instances.

    The Service Instances page appears.

  2. Select a service instance and click the service-instance-name hyperlink.

    The Service-Instance-Name Details page appears.

The Service-Instance-Name page lists the following details:

  • General details such as name and status of the service instance; see Table 1.

  • Status of the last service order initiated for the instance.

    Expand Components and Workflows to view the execution details of the associated service order by the service components (placement, device, insights, and active assurance) and order workflow runs. You can view:

    • The date and time when the tasks related to the service component was executed.

    • The date, time, number of times the tasks in the service order workflow was run, and the status of the task execution.

  • Service monitoring data to monitor the quality of L3VPN and EVPN services after provisioning, under the Active Assurance tab. See About the Active Assurance Tab.

    Note:

    The Active Assurance tab is displayed for L3VPN and EVPN service instances only. Active Assurance monitoring is not supported for L2 circuit service in this release.

  • Service monitoring data to monitor the health of L2 circuit services after provisioning, under the Passive Assurance tab. See About the Passive Assurance tab.

    Note:

    The Passive Assurance tab is displayed for L2 circuit service instances only. Passive Assurance monitoring is not supported for L3VPN and EVPN services in this release.

  • History of all orders generated for the instance; see About the Order History Tab.

  • Configurations related to device and monitoring the service; see About the Configurations Tab.

  • Service topology map under Map.

Table 1 lists the service instance properties displayed on the service-instance Details page.

Table 1: Fields in the Properties Tab

Field

Description

Name

Name of the service instance and customer for whom the service is provisioned. The name is displayed in the service-instance:customer-name format.

Customer

Name of the customer for whom you are provisioning a service.

Service Design

Name of the service design associated with the service instance.

Design Version

Service design version associated with the service instance.

Sites

Sites through which the service spans.

Status Message

Status of the service order initiated for the service instance.

For example, for a service order that is uploaded but not yet published, the status displays as Uploaded.

For a device onboarding service order that is executed, the status displays as Applied configuration to device-name.

Order ID

The ID of the last executed service order for the service instance.

Last Modified

The date and time when the service instance was last modified.

Last Modified By

The user who last modified the service instance.

About the Order History Tab

The Order History tab displays a summary of all service orders associated with the service instance. You can view the date and time when an order was initiated and additional details about each service order, as described in Table 2.

Table 2: Fields in the Order History Tab

Field

Description

Operation

The type of operation specified in the order (create, modify, or delete).

State

State of execution of the service order. A service order can have the following execution states:

  • Processing—The service order is in the process of being executed.

  • Success—The service order is successfully executed.

  • Success with warnings—The service order is successfully executed but certain tasks in the workflow have failed. You can view the logs of tasks that fail and take further action if required. For information about viewing task logs, see View Workflow Run Details.

  • Failed—The service order has failed to execute.

Status

Status of the service order.

For example, for a service order that is uploaded but not yet published, the status is Uploaded.

For a device onboarding service order that is executed, the status displays as Applied configuration to device-name.

Device Count

Number of devices on which the service order is executed.

Edited By

Name of the user who initiated the order.

SD Version

Service design version associated with the service order.

View Content

You can view the contents of the service order by clicking the View Content hyperlink.

About the Configurations Tab

The Configurations tab displays the configurations for the service components (device, Paragon Insights, and Paragon Active Assurance). See Table 3 for information about the fields.

Table 3: Fields in the Configurations Tab

Field

Description

Device

Displays the list of devices on which the service is provisioned. Click a device-name to view the device configurations on the right side of the tab.

Insights

Displays the passive monitoring configurations for monitoring the service. Click the service-order to view the configurations on the right pane.

Active Assurance

Displays the Active Assurance configurations for testing the service. Click the service-order to view the configurations on the right pane.

The service components appear on the left side of the tab. Click a component to view the component-specific configuration on the right side of the tab. The right pane also displays the following tabs:

  • Outline—Displays the summarized outline of the selected configuration file. Expand the outline sections to view more details.

  • Search—Allows you to search for specific content in the configurations file. Enter the search term in the text field and press Enter. The search results are displayed in the same section.

About the Active Assurance Tab

The Active Assurance tab provides information about the status of Active Assurance Tests and Monitors that are used to monitor the service after it is provisioned, by measuring network traffic for the service.

See Table 4 for information about the fields.

Note:

The Active Assurance tab is displayed for L3VPN and EVPN service instances only. Active Assurance monitoring is not supported for L2 circuit service in this release.
Table 4: Fields in the Active Assurance Tab

Field

Description

Tests

The Tests column displays the following data:

  • Total number of Tests run.

  • Number of Tests that have passed.

  • Number of Tests that have failed.

  • Number of Tests that could not run due to an error.

To view details about the Tests, click the hyperlinked number for total number of Tests run. You are directed to the Tests page (Observability > Active Assurance > Tests) where you can see details of the Tests. See About the Tests Page.

Monitors

The Monitors column displays the following data:

  • Total number of Monitors.

  • Number of Monitors running.

  • Number of Monitors that have stopped running.

  • Number of Monitors that failed due to errors.

To view details about the Monitors, click the hyperlinked number for total number of Monitors. You are directed to the Monitors page (Observability > Active Assurance > Monitors) where you can see details of the Monitors. See About the Monitors Page.

About the Passive Assurance tab

The Passive Assurance tab displays the results of health checks that Paragon Automation does after an L2 circuit service is provisioned. Paragon Automation monitors the health of the service and its components, such as physical and logical interfaces. For more information about the data displayed in the Passive Assurance tab, see View VPN Service Health Monitoring Data.

Note:

The Passive Assurance tab is displayed for L2 circuit service instances only. Passive Assurance data is not displayed for L3VPN and EVPN services in this release.

Related Documentation