About the Service Orders Page

The Service Orders page is an inventory of service orders that Paragon Automation generates for provisioning or deleting network services. A service order specifies the type of operation that you want to implement for a service instance. Paragon Automation generates service orders when you perform the following operations:

Create a service instance—A create service order is generated when you create a service instance.
Modify a service instance—A modify service order is generated when you modify an existing service instance.
Delete a service instance—A delete service order is generated when you delete or deprovision a service instance.

You can create or modify a service instance, save and provision the instance. A corresponding service order is generated to provision the new or modified service in the network. Deleting a service by selecting the service instance and clicking More > Deprovision on the Service Instances page generates a delete service order.

Each type of service order has a corresponding workflow that Paragon Automation activates after you provision a service instance. For example, when you provision a newly added service instance, Paragon Automation activates the create workflow to provision the service. Similarly, the modify and delete workflows are activated when you provision a modified service instance and delete a service instance respectively. Paragon Automation processes only a single service order for a service instance at any given time. If you provision more than one service order for a service instance at a given time, the additional service orders are queued.

Paragon Automation generates service orders for:

Onboarding and offboarding devices
Creating, modifying, or deleting network services
Creating, modifying, or deleting resource pools for auto allocation when provisioning services

The Service Orders page lists all service orders that Paragon Automation generates. You can view details such as the service order name, operation type, execution state, and so on.

To access the Service Orders page, click Orchestration > Service Orders.

Tasks You Can Perform

View a list of all service orders that you initiated. See Table 1.
View details of each service order—To view details of each service order, click the Details icon that appears next to the service order name when you hover on the service order. The service-order-name pane appears on the right side of the page. The pane lists details about the service order and includes information such as the order properties and status.

You can also view the service order in the JSON format by clicking More > JSON View. See Table 2.

Note:
The Order Status section of the service-order-name pane displays information only if the service order is provisioned. If a service order is uploaded but not provisioned, the Order Status does not display any information.
Filter the data displayed in the table—Click the filter icon (funnel) and select whether you want to show or hide advanced filters. You can then add or remove filter criteria, save criteria as a filter, apply or clear filters, and so on. The filtered results are displayed on the same page.
Search by using keywords—Click the search icon (magnifying glass), enter the search term in the text box, and press Enter. The search results are displayed on the same page.
Sort, resize, or re-arrange columns in a table (grid).
Show or hide columns in the table or reset page preferences, using the vertical ellipsis menu.
Set the number of rows to be displayed in the table—Click the Display drop-down at the bottom-right corner of the Service Orders table to set the number of rows (15, 30, 50, or 100) to be displayed in the table. The default number of rows displayed is 15.

Use the arrow heads to traverse through the pages or enter a page number to view the entries listed on that page.
Set auto refresh frequency—Click the Refresh icon at the bottom-left corner of the Service Orders table to view the most recent updates.

You can also auto refresh the table to view updated details. To set auto refresh frequency:
1. Click the horizontal ellipsis near the Refresh icon.
2. Select the refresh frequency from the available options (30 seconds, 1 minutes, 3 minutes, and 5 minutes).
  
  The next refresh time is displayed near the Refresh icon.
To turn off auto refresh, click the horizontal ellipsis and click Off.

Field Descriptions

Table 1 lists the fields on the Service Orders page.

Table 1: Fields on the Service Orders Page
Field	Description
Name	Name of the service order.
Order ID	Unique alphanumeric ID assigned to a service order.
Customer	Name of the customer for whom the service order is executed.
Operation	Type of operation for which the service order is executed. Service orders are executed when you perform the following operations for a service instance: Create Modify Delete
Service Design	Name of the service design associated with the service order.
Design Version	Service design version associated with the service order.
State	State of execution of the service order. A service order can have the following execution states: Success—The service order is successfully executed. Processing—The service order is in the process of being executed. Failed—The service order has failed to execute. Success with warnings—The service order is successfully executed but certain tasks in the workflow have failed. You can view the logs of tasks that fail and take further action if required. For information about viewing task logs, see View Workflow Run Details.
Status	The status of all service orders that you upload and provision. For example, for a service order that is uploaded but not yet provisioned, the status displays as Uploaded. For a device onboarding service order that is executed, the status displays as Applied configuration to `device-name`.
Workflow Run ID	Unique ID assigned to a workflow run associated with a service order. Click the workflow run ID hyperlink associated with a service order to view details about the workflow run on the Workflow Runs List page. See View Workflow Run Details.
Upload Time	The date and time when the service order was generated.
Edited By	Name of user who provisioned the service instance that generated the service order.

Table 2: Fields on the Service Order Details Pane
Field	Description
Properties
Name	Name of the service order.
Status	Status of the service order.
Order Id	Unique alphanumeric ID assigned to the service order.
Last Modified	Date and time when the service instance related to the service order was last modified.
Last Modified By	Name of the user who last modified the service instance associated with the service order.
Order Status
Status	State of execution of the service order: Success Processing Failed Success with warnings
Components	Lists the components of a service order and the tasks executed as part of the service order workflow, for each component: Placement—Click placement to view the placement-specific workflow and task execution status. Placement refers to the allocation of resources to implement a service. These resources includes site locations, ports and interfaces, VLANs, CEs, and so on. Device—Click device to view the device-specific workflow and task execution status. Insights—Click insights to view the Insights (passive assurance) configuration workflow and task execution status. Active Assurance—Click active assurance to view the Active Assurance configuration workflow and task execution status. To view details about the workflow run tasks associated with a component, click the View Workflow Run hyperlink below the component heading. The Workflow Runs List opens and you can view details about the workflow runs and task logs. See View Workflow Run Details.
Workflow	Click Workflow to view the complete workflow and task execution status of the service order. To view details about the workflow run tasks, click the View Workflow Run hyperlink. The Workflow Runs List opens and you can view details about the workflow runs and task logs. See View Workflow Run Details.

ON THIS PAGE

About the Service Orders Page

Tasks You Can Perform

Field Descriptions

Related Documentation