Active Assurance Overview

Active Assurance uses active, synthetic traffic to continuously monitor your network, which in turn helps you to understand your network quality, and identify, troubleshoot, and resolve issues before customers notice them.

Traditional service assurance only collects telemetry data from devices in the infrastructure and are not designed to determine whether a service is properly working from the end user’s perspective. Furthermore, traditional assurance solutions do not assess the customer experience over the lifetime of the service. With Active Assurance, you can automate testing processes and gain continuous end-to-end service quality insights to proactively enhance the customer experience.

The following are the key components of Active Assurance:

• Control Center—Paragon Automation acts a control center, which manages Test Agents that runs on devices in your network. After you install Paragon Automation in your premises, you can log in to the Paragon Automation GUI and manage Test Agents in your network. For more information on installation instructions, see Paragon Automation Installation Guide.

• Test Agent—Software installed on network devices that generate and receive traffic from one or more Test Agents and receive control information from Paragon Automation.
• Plug-ins—Software feature that executes the traffic generation when a Test or a Monitor is created. The Test Agent downloads the plug-in that are executable from Paragon Automation.

You can access the Paragon Automation GUI to view the Test Agents running across your network, create and run on-demand Tests and Monitors, and view real-time and aggregated results of these Tests and Monitors to gain insight into your network.