- play_arrow Introduction
- play_arrow Overview
- play_arrow Access and Manage Paragon Automation Account
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- play_arrow Administration
- play_arrow Introduction
- play_arrow Organization Management
- play_arrow Site Management
- play_arrow User Management
- play_arrow Inventory Management
- play_arrow Audit Logs
- play_arrow Tags
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- play_arrow Device Life Cycle Management
- play_arrow Introduction
- play_arrow Day-Wise Activities for Device Life Cycle Management
- play_arrow Field Technician User Interface
- play_arrow Onboarding Profiles
- play_arrow Plan Device Onboarding
- Network Implementation Plan Overview
- About the Network Implementation Plan Page
- Allocate a Device as a Resource
- Add Network Resource Pools
- Add a Network Implementation Plan
- Publish a Network Implementation Plan
- Offboard a Network Implementation Plan
- Edit a Network Implementation Plan
- Update the Network Implementation Plan and Recreate Service Instances After Upgrade
- View Network Resources
- play_arrow View Device Onboarding
- About the Onboarding Dashboard
- Move a Device to Production
- View Results of Automated Device Tests
- Identity and Location Data of a Device
- Remote Management Data and Test Results
- Hardware Data and Test Results
- Interfaces Data and Test Results
- Software Data and Test Results
- Configuration Data and Test Results
- Routing Data and Test Results
- Device Connectivity Data and Tests Results
- play_arrow Device Management
- Device Management Workflow
- Device Licenses Overview
- About the Features Tab
- About the Licenses Tab
- Manage Device Licenses
- About the Software Images Page
- Upload a Software Image
- Delete a Software Image
- About the Configuration Backups Page
- Configuration Templates Overview
- About the Configuration Templates Page
- Add a Configuration Template
- Edit and Delete a Configuration Template
- Preview a Configuration Template
- Deploy a Configuration Template to a Device
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- play_arrow Trust and Compliance
- play_arrow Introduction
- play_arrow Manage Trust Settings and Trust Scores
- Compliance Standards Overview
- About the Compliance Benchmarks Page
- About the Compliance Tailorings Page
- Example: Create a Tailoring Document for NTP Settings
- About the Compliance Checklist Page
- Add a Checklist Template
- Add Checklist for a Device
- Import Scans and Update Rule Results in a Checklist
- Trust Plans Overview
- About the Network Score Formula Page
- Trust Score Overview
- About the Network Score Page
- About the Snapshots Page
- Add a Snapshot for a Target
- play_arrow Manage Compliance Scans
- play_arrow Manage Vulnerabilities
- play_arrow Monitor Integrity
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- play_arrow Service Orchestration
- play_arrow Introduction
- play_arrow View Service Design Catalog
- play_arrow Manage Customers
- play_arrow Add Resources for Network Services
- play_arrow Manage Service Instances
- Service Instance Overview
- About the Service Instances Page
- View Service Instance Details
- View Passive Assurance Monitoring Data
- View EVPN Passive Assurance Monitoring Results
- View L2 Circuit Passive Assurance Monitoring Data
- View L3VPN Passive Assurance Monitoring Results
- Physical Interfaces Health Check Results
- Logical Interfaces Health Check Results
- Performance Graphs to View Passive Assurance Monitoring Data
- play_arrow Provision VPN Services
- play_arrow Monitor Service Order Execution Workflows
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- play_arrow Active Assurance
- play_arrow Introduction
- play_arrow Test Agents
- play_arrow Tests and Monitors
- play_arrow Test Templates
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- play_arrow Paragon Shell CLI Reference
- play_arrow Introduction
- play_arrow Operational Mode Commands
- file copy
- monitor
- request paragon backup
- request paragon cluster pods reset
- request paragon cluster upgrade
- request paragon config
- request paragon deploy
- request paragon deploy cluster
- request paragon destroy cluster
- request paragon fix-permission
- request paragon load
- request paragon repair-node
- request paragon replace-node
- request paragon restore
- request paragon running-config
- request paragon ssh
- request paragon ssh-key
- request paragon storage cleanup
- request paragon super-user password reset
- request system decrypt password
- request system reboot
- show configuration paragon cluster
- show configuration paragon cluster applications (o)
- show configuration paragon cluster common-services (o)
- show host disk usage
- show paragon backup
- show paragon certificate expiry-date certificate-type
- show paragon cluster (o)
- show paragon cluster details
- show paragon cluster namespaces
- show paragon cluster nodes
- show paragon cluster pods
- show paragon cluster pods namespace healthbot sort
- show paragon images version
- show paragon images version namespace
- show paragon pvc details
- show paragon version
- play_arrow Configuration Mode Commands
- delete paragon cluster
- load set
- set paragon cluster applications
- set paragon cluster common-services ingress
- set paragon cluster insights victoria-metrics
- set paragon cluster install
- set paragon cluster kubernetes
- set paragon cluster mail-server
- set paragon cluster nodes
- set paragon cluster ntp
- set paragon cluster papi
- set paragon monitoring
- set system login
- show paragon cluster (c)
- show paragon cluster applications (c)
- show paragon cluster common-services ingress (c)
- play_arrow Troubleshooting Commands
- Troubleshoot Using the Paragon Shell CLI Commands
- request paragon support information
- request paragon troubleshooting information
- request paragon debug
- request paragon debug get-tsdb-data
- request paragon debug insights-kafka-data
- request paragon debug kafka
- request paragon debug logs
- request paragon debug logs namespace
- request paragon debug postgres
- request paragon debug redis
- play_arrow Service Orchestration
- About the Service Orchestration cMGD CLI
- set foghorn:core org-id
- set service design default version
- set dag state failed
- show service order status
- show service order as-json
- show service order as-yaml
- show service designs
- show device dependent configuration
- show insights configuration
- show configuration foghorn:customers
- show service instance lock status
- show service instance lock token
- show service projects
- show service order history
- show airflow dags
- show airflow dag-runs
- show paragon orgs
- request service project add
- request service order sync
- request network resources load
- request service order load
- request service order place
- request service order modify
- request service order delete
- request service order submit
- request service order provision
- request service design install
- request service design uninstall
- request create graphdb
- request service order set
- request service instance lock
- request service instance unlock
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ON THIS PAGE
About the Device-Name Page
Use the Device-Name page to view the overview and inventory details of a device.
To access the Device-Name page:
Select Observability > Health > Troubleshoot Devices.
The Troubleshoot Devices page appears.
Click a device hostname.
The Device-Name page appears displaying the Overview and Inventory tabs.
Overview Tab
The Overview tab provides an overall view of the results of health checks that Paragon Automation performs on network devices. These checks are executed to assess the health of various components, such as hardware, software, interfaces, and routing. In addition, Paragon Automation checks the connectivity of the device and its compliance with Center for Internet Security (CIS) benchmarks. Based on the assessment of the health checks, alerts and alarms are generated for the network and listed on the Overview tab.The events generated from the health checks are classified into different accordion categories. You can use these accordions to view the test results and data collected from the device and its network connectivity parameters. If a device has an issue, the severity of the issue is displayed to the right of the accordion name in the accordion corresponding to the issue. If multiple events with varying severities occur, the highest severity level of the events is displayed. If there are no events in an accordion category, the status is displayed as Healthy.
The severity of the events is not displayed on the Remote Management accordion.
The severity level of the events are categorized as:
Urgent Action Needed—Indicates that a critical event has occurred on the device. The functioning of the device is affected and needs urgent user intervention to fix the issue.
Action Needed—Indicates that a major event has occurred on the device and needs user action but not urgently. The functioning of the device is affected but not drastically.
Being Monitored—Indicates that a minor event has occurred on the device but needs no user action. The device is being monitored.
You can click and expand each accordion to view more information about events. The alerts and alarms are displayed in the Relevant Events section on the right of the accordion. In the relevant events section, the severity of the last two events are displayed.
If there are fewer than two events, hover over View Details to view more information about those events. A pop-up containing information about the device name, description, creation time, the last received time, and the recurrence details of the event appears.
If there are more than two events, click View all Relevant Events. The Events for Device-Name page appears and displays the complete list of events in the corresponding accordion category. The page displays the event details such as severity, timestamp, type, recurrence, and description of each events.
The accordions on this page display the following information:
Identity and Location—View general information about the device and the location where the device is installed. You can also view the most recent compliance score recorded for the device and the percentage change from the previous week’s compliance score. See Identity and Location Data of a Device.
Remote Management—Displays the result of health checks made on the management connection between the device and Paragon Automation. You can also view details about the system log and latest alarm that the device generated, and the status of the synchronization between the device’s clock and the NTP server. A superuser can release the device from Paragon Automation's management from this accordion. See Remote Management Data and Test Results.
Hardware—View the temperature of the chassis and the key performance indicators (KPIs) of all the hardware components. You can view the Security Incident Resource Team (SIRT) advisories for the device that lists the vulnerabilities that affect the device. Click the data-link of an unhealthy hardware component and the Hardware details for Device-name page appears. On this page, you can view a graph of performance, threshold levels, events, and anomalies of the hardware components. See Hardware Data and Test Results.
Interfaces—View the power transmitted and received for optical pluggables and data related to incoming and outgoing traffic at the interfaces. Click the data-link of an unhealthy pluggable, the Pluggable for Device-Name page appears and displays the health and functioning of the pluggables. Click the data-link of an unhealthy interface, the Interface for Device-Name page appears and displays information about link state performance and issues, and port flapping issues related to physical interfaces. Click the data-links of input and output traffic to view information and graphs on input and output traffic flow through the interfaces. See Interfaces Data and Test Results.
Software—View data such as vendor, software version, device model, SIRT advisories, and so on related to the software installed on the device. The alerts are generated if the device's software is out of compliance, has reached end of life (EOL), or is nearing EOL. You can also view the reliability status of the software on the device. Superusers and network administrators can upgrade a device image from the Software accordion. See Software Data and Test Results.
Configuration—View the compliance score of the active configuration and events related to the configuration. You can view details about the rules that did not meet the criteria as defined in the Benchmarks document. Benchmarks documents consist of compliance policies and rules defined by Center for Internet Security (CIS). You can also view the overall compliance of the configuration committed on the device. Superusers and network administrators can also back up a device configuration. See Configuration Data and Test Results.
Routing—View the total number of available and unhealthy BGP, OSPF, IS-IS, RSVP, and LDP neighbors. The status on the right of the accordion displays the events related to routing and forwarding on the device. See Routing Data and Test Results.
Connectivity—View connectivity data of all connections from the device to neighbors, Internet endpoints, cloud providers, and edge devices. Click the data-link of an unhealthy connectivity parameter to view the Connectivity Details page. On the Connectivity Details page, you can view the connections from the device in a topology view and click View all Relevant Events to view events generated for all connections. You can also run HTTP, DNS and ping tests for all or selected connections by clicking on Retest, and view the test result status and log messages for the device. To view the test results, click the connectivity status (PASSED or FAILED) in the Connections table. See Device Connectivity Data and Tests Results.
For more information on all the accordions, see View Results of Automated Device Tests.
Inventory Tab
Use the Inventory tab to view details about the hardware components of the chassis and associated interfaces, information about licenses applied on the device, and the features available on the licenses. To view inventory of a device, click the Inventory tab on the Device-Name page. The inventory tab displays the following information:
Chassis—View the list of all the hardware components present on the chassis, and the associated physical interfaces. For more information, see About the Chassis Tab.
Interfaces— View details of the interfaces present on the chassis, line cards, FPCs, and PICs. You can view and modify the administration status and the description of the interfaces. For more information, see About the Interfaces Tab.
Licenses—View details about the licenses applied on the device, and information on the number of features available per license. You can add, remove, filter, and sort licenses from this page. For more information, see About the Licenses Tab.
Features—View the inventory of the features associated with the licenses that you added. Paragon Automation requires that you add a license to activate a feature for a device. For more information, see About the Features Tab.