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Table of Contents
- play_arrow Get Started
- Mist Configuration Hierarchy
- Admin Menu Overview
- Initial Configuration Tasks
- Create Your Account and Organization
- play_arrow Account Settings and Preferences
- play_arrow Your Organization
- Organization Settings (Page Reference)
- Find Your Organization ID
- Rename an Organization
- Delete an Organization
- Set a Password Policy for Your Organization
- Configure Session Policies
- Integrate Your Juniper Support Account with Juniper Mist
- Access Apstra Cloud Services
- Add Routing Assurance to the Mist Portal
- play_arrow Subscriptions and Orders
- play_arrow Device Management
- play_arrow Sites
- play_arrow Help and Support
list Table of Contents
Enable or Disable Juniper Mist Support Access
date_range
24-Feb-25
In your organization settings, you can enable or disable access for the Juniper Mist™ support team. As a best practice, disable this feature except during specific time frames when you are working with support to resolve an issue. In that situation, temporarily enable access, and disable it after the issue is resolved.
When this feature is enabled, the support personnel can:
See all the device information in the portal.
Capture packets. Juniper personnel do not capture payload data, only network data, for analyzing errors and improving diagnostics.
- In the Support Access section, select or clear the check boxes.
