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View Juniper Support Insights (JSI) for Your Installed Base

SUMMARY Use the Installed Base tab of the Inventory page to view insights for all your Juniper devices.

When you integrate your Juniper Account with your Juniper Mist™ organization, the Inventory page presents actionable intelligence about your Juniper devices. This information is powered by Juniper Support Insights (JSI). With these insights, you can transform your support experience from reactive to focused and proactive.

Note:

To view your Juniper Networks devices on the Installed Base page, you must first link your Juniper Networks account to your organization. See Integrate Your Juniper Support Account with Juniper Mist.

Read the sections below to learn more about the information and options on the Installed Base Page.

Overview of the Installed Base Page

To find the Installed Base page, select Organization > Admin > Inventory from the left menu. Then click the Installed Base button at the top of the page.

The Installed Base page displays Juniper support information for the Juniper Networks devices linked to your organization. You can access information about:

  • Devices associated with the Juniper account that is integrated with the organization.

  • Devices directly onboarded to the organization. The devices may or may not be associated with the Juniper account that is integrated with the organization.

For each device in the table, you can view more details by clicking the device. For more information, see Device Details for Installed Base.

Top-of-Page Information

At the top of the Installed Base page, you see high-level information. These info boxes also are buttons that you can click to filter the data.

Example - Installed Base

  • Device Models—For each model, you see the number of devices of that model.

  • Connection Status—For each status, you see the percentage of devices with that status.

    • Assured—Connected to Juniper Mist Routing Assurance or Juniper Apstra Cloud Services

    • Onboarded—Connected to Juniper Support Insights service

    • Not Onboarded—Not connected to any service level

  • Hardware Status—For each EOS (End of Sale) category, you see the percentage of devices in that category.

    • Hardware EOS Ending—EOS occurs within 3 months from now.

    • Hardware EOS Approaching—EOS occurs 3 to 6 months from now.

Find a Device by Using Filters

To find a device by using filters:

  • Use the filter buttons—The top-of-page information boxes also are buttons that you can click to filter the table. For example, click a model to show only that model in the table. To clear a filter, click the button again.

    Example: Device and Status Buttons Above the Installed Base Table

  • Enter keywords in the Filter box—Start typing in the Filter box. For example, start typing the name of the city where the device is located. As you type, matching entries appear in a drop-down list. Click the device that you want to show in the table. To clear the filter, click Clear All.

Adjust the Columns in the Table Settings

You can show, hide, and reorganize the columns so that the table shows exactly the information that you want to see.

To adjust the data in the table:

Click the Table Settings button at the top right corner of the Installed Base page.

Settings button

In the pop-up window, select the columns that you want to see, and drag them into the desired order.

  • Select the check boxes for the columns that you want to show in the Inventory Base table.

  • Clear check boxes to remove columns from the Inventory Base table.

  • Drag boxes up or down to change the order of the columns in the Inventory Base table.

    In this example, the mouse is hovering over the HW EoS Date option. This column is now numbered 5, meaning that it is the fifth column in the Installed Base table. As you drag your mouse up or down, the other column options reposition themselves. When you release the mouse, the new column numbers appear.

    Example: Mouse Hovering Over Column Option

  • When finished selecting and moving columns, click X to close the pop-up window.

Field Descriptions on the Installed Base Page

Table 1: Fields in the Installed Base Table

Field

Description

(Columns and column order are determined by Table Settings.)

Model

The device model

Connection

Connection Status

  • Assured—Connected to Juniper Mist Routing Assurance or Juniper Apstra Cloud Services

  • Onboarded—Connected to Juniper Support Insights service

  • Not Onboarded—Not connected to any service level
Installed Address Location associated with the installed device.
Serial Number Unique ID mapped to the device.
Contract ID Service contract number assigned to the device.
HW EoL Date End of Life date for the device.
HW EoS Date End of Service date for the device.
Customer PO Customer purchase order number for the device.
Sales Order Sales order number for the device.
Product Number Stock Keeping Unit (SKU) number assigned to the device.
Contract Type Type of active support coverage provided for the device. Example: Maintenance.
Contract SKU SKU assigned to the active support coverage associated with the device.
Contract Start Service contract start date for the device.
Contract End Service contract end date for the device.
Ship Date Date on which the device was shipped to your company's site.
Reseller Reseller of the device.
Distributor Distributor of the device.
Warranty Type Warranty type associated with the device. Example: Standard Hardware Warranty.
Warranty Start Date Start date of warranty for the device.
Warranty End Date End date of warranty for the device.

Device Details

Every table row is a link to details about the device, including security incidence tickets and proactive bug notifications.

Click a table row to go to the device details page for that device. For more information, seeDevice Details for Installed Base .