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Account Settings

Use the My Account page to update your password and preferences, create a new organization, or delete your account.

Find the My Account Page

At the top-right corner of the Juniper Mist™ portal, click the Mist Account button, and then click My Account.

Mist Account Button and My Account Option

Use the My Account page to manage your account information, password, sign-in options, and preferences. You also can generate API user tokens, and remove your account.

Change Your Contact Information

  1. On the My Account page, under Account Information, enter your email address, name, and other information.
  2. Click Save at the top-right corner of the page.

Change Your Password

  1. On the My Account page, under Authentication, enter your new password.
  2. Click Save at the top-right corner of the page.

Enable Two-Factor Authentication for Your Account

Use this procedure if you want to add two-factor authentication to your own account.
Note:

Your administrator might require two-factor authentication for all users by setting a Password Policy on the Organization Settings page.

Juniper Mist allows you to use any authenticator app. Juniper Mist does not support two-factor authentication through SMS or email.

To set up two-factor authentication for your own account:

  1. On the My Account page, under Authentication, select Enable Two Factor Authentication.
  2. Click Save at the top-right corner of the page.
From now on, the login process will require a code from your authenticator application.

Select the MAC Address Format

Choose how to display MAC addresses in the Juniper Mist portal.

  1. On the My Account page, under Preferences, click Mac Format.
  2. Select the format that you prefer.
  3. Click Save at the top-right corner of the page.

Set the Time Format

You can set a 12-hour or 24-hour time format.
  1. On the My Account page, under Preferences, select or deselect 24-Hour Time.
    Time Format check box on the My Account page

    • When the checkbox is selected, hours proceed from 00:00 (midnight) to 23:59 (11:59 p.m.).

    • When the checkbox is not selected, hours proceed from 00:00 (midnight) to 11:59 a.m., then from 12:00 p.m. (noon) to 11:59 p.m.

  2. Click Save at the top-right corner of the page.

Create a User Token

API tokens send user identification information to the API server. API user tokens are bound to specific users. You can create a user token on the My Account page.

Note:

For more information about API tokens and automation for Juniper Mist, see the Juniper Mist Automation Guide.
  1. On the My Account page, under API Token, click Create Token.
  2. Enter a name for the token.
  3. Click Generate.
  4. Click the copy button next to the Key field.
  5. Store the key somewhere for safekeeping.
    The key will not be displayed anywhere in the UI after you close this window. If you misplace the key, you’ll need to create a new one.
  6. Click Done.

Receive Notifications of Events and Alerts

You can set up your Juniper Mist™ account so that you receive notifications of events and alerts. You can enable notifications for the entire organization or specific sites.

Note:

The types of alerts are determined by the selections on the Alerts Configuration page. To find this page, select Monitor > Alerts from the left menu of the Juniper Mist portal, and then select the Alert Configuration button.

To manage notifications:

  1. On the My Account page, go to the Email Notification section, and then select the appropriate option:

    • If no notifications are enabled, click Enable .

      Email Notification options and Enable button

    • If you previously configured notifications, click the link text.

      Email Notification options with links for existing notifications
  2. In the pop-up window, toggle the notifications on or off for the organization and for each site.

    In this example, the administrator turned on the notifications for the organization and the primary site. The administrator turned off the notifications for the other two sites.

    pop-up window showing slider buttons in On and Off positions
  3. Click Close to save your changes.

Adjust Privacy Settings

By default, Juniper Mist analyzes certain information about your interactions and recreates user sessions, which may contain personal information. This analysis enables advanced troubleshooting, provides contextual access to user guides, and is used for product enhancements. You can shut off this option if you prefer not to enable this feature.

Note:

Users also are prompted about privacy options when creating an account. If users created their account before the privacy options were implemented, they'll see a message when they log in.
  1. On the My Account page, go to Privacy Settings.
    The screen displays the current settings. For example, you might have already accepted or declined this option in response to an on-screen prompt when creating your account or logging in.
  2. Click the Privacy Notice link if you need more information.
  3. Select the checkbox to allow Juniper Mist to analyze information, or clear the checkbox to disable this feature.
  4. Click Save at the top-right corner of the page.

Remove Your Account

  1. On the My Account page, click Utilities.
  2. Click Delete Account.
    Utilities Button and Delete Account Option
  3. Read the confirmation message, and then click Delete to remove your account.