Device Details for Installed Base

Overview Information

For general device information and contract information, click the Overview tab.

Table 1: Fields in the Overview Information

Field	Description
General
Model	Device model
Installed Address	Address of the site where the device is installed.
Product Number	Stock Keeping Unit (SKU) number assigned to the device.
Software Version	The Junos OS version installed on the device.
Recommended Release	Recommended Junos OS software version for the device.
Last Updated	Date on which the recommended Junos OS software was last updated.
Recommended Link	Link to a Juniper Support Portal Knowledge Base article with a list of recommended Junos OS versions for each Juniper platform.
Contracts
Contract SKU	SKU assigned to the device’s service contract.
Contract Type	Type of active support coverage provided for the device. Example: Maintenance.
Start Date	Date on which the service contract starts for the device.
End Date	Date on which the service contract ends for the device.
Reseller	Name of the reseller through which your company acquired the device.
Hardware End of Life Dates (Displayed if at least one of the following hardware EOL information is available for the device.)
End of Life	Date on which the device reaches end of life. Severity icons for hardware End of Life: Red (critical)—Less than 3 months Orange—3-6 months Yellow—6-12 months No icon—More than 12 months
End of Support	Date on which the Junos OS software version installed on the device reaches end of support.
Software End of Life Dates (Software EOL information is available only for connected devices.)
End of Support	Date on which the Junos OS software version installed on the device reaches end of support.
End of Engineering	Date on which the Junos OS software version installed on the device reaches end of engineering-level support.
First Release Shipping	Date on which the Junos OS software version was first released.
Software EOL Link	Link to the Junos OS Dates & Milestones page in the Juniper support website. This page contains dates of important milestones for all Junos OS versions.

SIRT (Security Incidence Response Team Tickets) Information

To view Security Incidence Response Team Tickets, click the SIRT tab.

Note:

If the Juniper Networks device is in Assured or Onboarded state, the SIRT tab displays a list of security vulnerabilities specific to the type of Juniper Networks device and the Junos OS version installed. If a Juniper device is in Not Onboarded state, the SIRT tab displays a list of security vulnerabilities specific to the type of Juniper Networks device only.

Features and Actions

• Filter buttons (top of page)—The top-of-page information boxes also are buttons that you can click to filter the table. For example, click a status, such as Critical, to show only tickets with that status. To clear a filter, click the button again.

• Keywords Filter box (above the table)—To find a ticket by entering keywords, start typing in the Filter box. When the matching items appear in the drop-down list, click the ticket that you want to see. To clear the filter, click Clear All.

• Adopt Device button (top-right corner of page)—Click this button to adopt the device into your organization.

• Table Settings button (top-right corner of page)—Click this button to show, hide, and reorganize the columns so that the table shows exactly the information that you want to see.

  

  In the pop-up window, select the columns that you want to see, and drag them into the desired order. Clear check boxes to remove columns from the Inventory Base table. When finished selecting and moving columns, click X to close the pop-up window.

• Download button (top-right corner of page)—Click this button to download the entire SIRT table.

  

• Table row link—In the table, click any row to open the Quick View Panel about the SIRT. In the panel, you can view more information or click the View SIRT Details button to go to the security bulletin in the Juniper Support Portal.

• Open a Quick View panel to view more information about the SIRT ticket. Click on any of the SIRT tickets to view the Quick View panel for the SIRT ticket.

  Example

  

Table 2: Fields in the SIRT Information

Field	Description (Columns and column order are determined by Table Settings.)
JSA ID	Unique value that identifies the security advisory on Juniper Networks Support Portal.
Title	Synopsis of the security advisory.
Severity	Severity rating of the security advisory. The values are: Critical High Medium Low
CVSS Score	Common Vulnerability Scoring System (CVSS) severity assessment score of the advisory in the range of 0-10. This field is available on the SIRT Quick View Pane only.
Affected Models	Device models affected by the security advisory.
OS Versions Affected	Junos or Junos Evo versions affected by the security advisory.
Release Date	Date on which the security advisory was first published.
JSA Updated Date	Date on which the security advisory was last updated.
Problem	Description of the security advisory.
Solution	Solution for the security vulnerability described in the advisory.
Workaround	Detailed explanation on how to temporarily resolve the problem.
Affected Series	Identifies one or more product series affected by the security advisory.
Release Notes	Short description of the security advisory.

PBN (Proactive Bug Notification)

To view proactive bug notifications, click the PBN tab.

Note:

If the Juniper Networks device is in Assured or Onboarded state, the PBN tab displays a list of known issues relevant to the type of Juniper Networks device and the Junos OS version installed. If a Juniper device is in Not Onboarded state, the PBN tab displays a list of known issues specific to the type of Juniper Networks device only.

Features and Actions

• Filter buttons (top of page)—The top-of-page information boxes also are buttons that you can click to filter the table. For example, click a status, such as Critical, to show only tickets with that status. To clear a filter, click the button again.

• Keywords Filter box (above the table)—To find a ticket by entering keywords, start typing in the Filter box. When the matching items appear in the drop-down list, click the ticket that you want to see. To clear the filter, click Clear All.

• Adopt Device button (top-right corner of page)—Click this button to adopt the device into your organization.

• Table Settings button (top-right corner of page)—Click this button to show, hide, and reorganize the columns so that the table shows exactly the information that you want to see.

  

  In the pop-up window, select the columns that you want to see, and drag them into the desired order. Clear check boxes to remove columns from the Inventory Base table. When finished selecting and moving columns, click X to close the pop-up window.

• Download button (top-right corner of page)—Click this button to download the entire PBN table.

  

• Table row link—In the table, click any row to open the Quick View Panel about the PBN ticket.

  Example

• 

Table 3: Fields on the PBN Tab of the Device Details Page

Field	Description (Columns and column order are determined by Table Settings.)
ID	Unique value that identifies the Problem Report.
Headline	Synopsis of the problem.
Customer Risk	Classification of the potential impact to the customer if the bug was encountered in the network. The values include: Critical—Conditions that could severely affect service, capacity or traffic, billing, and maintenance capabilities. Major—Conditions that could seriously affect system operation, maintenance, administration, and so on. Minor—Conditions that would not significantly impair the functioning of the network or significantly affect services.
Bug Type	Indicates the phase or activity during which the problem was discovered. Example: Day-1.
Trigger	Describes the events that happened before or at the time the problem occurred, or the event that caused the problem.
Introduced In	Junos or Junos Evo release where the problem was first found and reported.
Fixed In	Junos or Junos Evo release in which the problem was resolved.
Release Notes	Short description of the problem.
Restoration	Indicates how the service can be restored when the problem occurs. Values include: Self-recovery—Service, traffic, or operation disruptions are automatically restored without any user intervention. Not-possible—It is not possible to restore the service or traffic. Manual—User intervention is required to restore the service, traffic, or operation disruption.
Restoration Steps	Steps to restore the service when the problem occurs.
Workaround	Detailed explanation of how to temporarily resolve the problem until a permanent resolution is available.
Workaround Provided	Indicates whether a workaround for the problem is provided or not. Values include: Yes—Workaround is available and is described in the Workaround field. Not-possible—There are no workarounds to the problem.
Product Family	Identifies one or more products affected by the problem.