Understanding Service Validation

You can use a functional audit and a configuration audit to monitor the health of a service for any of the following reasons:

• You have just deployed a service and want to verify that it works before your customer starts to use it.

• You want to perform periodic verification that a service is functioning correctly.

• A customer has reported that a service is not functioning correctly and you need to find out what the problem is and fix it.

The following sections provide instructions for functional audit and configuration audit:

• Performing a Functional Audit

• Performing a Configuration Audit