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Managing Out-of-Band Notifications for Recovered Services

The service recovery module contains a landing page for out of band device change notifications where all the device change notifications are listed. You can perform the following actions with the Service Recovery—Recover Out of Band Changes page:

  • View the out-of-band notifications for recovered services and detailed information for each notification.

  • Accept an out-of-band notification

  • Delete an existing out-of-band notification

  • Ignore an out-of-band notification

The Service Recovery Report window displays the recovered services according to service type. The service recovery report for each service is displayed in a table. You can view the individual and fine-grained details of the services recovered by double-clicking the name of a service instance from the table displayed in the Service Recovery window.

To view and manage out-of-band notifications for a service recovery instance:

  1. From the View selector, select Service View.

    The workspaces that are applicable to routing and tunnel services are displayed.

  2. Click the Build icon in Service View of the Connectivity Services Director banner.

    The functionalities that you can configure in Build mode are displayed on the Tasks pane.

  3. In the View pane, select the Network Services > Connectivity node without expanding the tree and selecting a type of service.

    The tasks that are applicable for the different connectivity services are displayed on the Tasks pane.

  4. In the Network Services > Connectivity task pane, select Service Recovery > Manage Out of Band Changes.

    The Manage Out of Band Changes window is displayed.

    The following fields are displayed in this window:

    • Device Name—Name of the device to which the notification belongs

    • State—Indicates whether the notification is processed or not. One of the following states is displayed:

      • Ignored—Notification is ignored and device changes to InSync again.

      • Failed—Processing failed and services was not recovered. The device remains in the OutOfSync state.

      • Pending—Notifications are not processed. The device continues to remain OutOfSync. Notifications for successfully recovered services are removed from grid and device are brought to InSync state.

    • Notification XML—– A View link shows the configuration difference for all the out of band notifications received for that device. Each time a notification is received, it is merged with earlier out-of-band notifications received. A single copy of each notification is maintained per device. Click View to view the configuration differences in XML format.

    • Create Timestamp—Date and time at which the record was created. The record will be created when the first out-of-band notification is received for the device.

    • Update Timestamp—Date and time at which the most recent out-of-band notification is received for the device

  5. Select the check box beside a device for which an out-of-band notification is displayed, and click Accept above the table to navigate to the Create Service Recovery Request wizard with the devices and service definitions preselected on the landing page. The out-of-band notification is accepted and removed from the table of out-of-band entries.

    You can select a notification and click Accept to recover endpoints. The following two options are available for recovering endpoints:

    • When Connectivity Services Director is able to determine the service to which the endpoint belongs— Here, the service type and service definition in use are identified. In that case, the service is recovered only for the selected endpoint. You can select multiple endpoints and say recover service and all the selected endpoints will recovered.

    • When Connectivity Services Director is unable to determine the service to which the endpoint belongs—Here, the service type and service definition are not identified, and therefore, the existing service recovery flow is invoked. Only devices are preselected and you must select the appropriate service definition. If the recovery of the service fails, the operator can use existing option of force-deploy from Connectivity Services Director to make the service on device in-sync with the service in Connectivity Services Director and then discard the notification on out-of-band changes landing page to make device In Sync again.

  6. Select the check box beside a device for which an out-of-band notification is displayed, and click Ignore above the table to ignore the notification.

    The notification is discarded and device is marked as In-Sync. The notification is not removed from the table.

  7. Select the check box beside a device for which an out-of-band notification is displayed, and click Delete above the table to delete the record from the table.

    Only processed or discarded records are enabled to be deleted.

  8. Select the check box beside a device for which an out-of-band notification is displayed, and click Details above the table to open a pop-up dialog box that displays the type of update performed on the device that caused the out-of-band notification.

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