- play_arrow Get Started
- play_arrow Access Points
- Overview of Juniper APs
- Juniper AP Ports and Their Usage
- PoE Requirements for Juniper APs
- play_arrow AP Dashboard
- play_arrow Onboarding
- play_arrow Configuration
- Auto-Provision Device Names, Sites, and Device Profiles
- BLE Settings
- Configure Ethernet Settings in a Device Profile
- Configure IP Settings
- Wireless Mesh Network Configuration
- Enable RTLS Support
- Electronic Shelf Labels
- Enabling LEDs on the AP
- Configure an AP for Survey Mode
- Configure Your APs as IEEE 802.1X Supplicants
- Enable Local Status Page
- Revert AP Configuration Automatically
- play_arrow Device Profiles
- Monitor and Manage Access Points
- Access Point FAQ
- play_arrow WLANs and WLAN Templates
- play_arrow Security
- Configure AP Threat Protection
- RSSI, Roaming, and Fast Roaming
- play_arrow RADIUS
- play_arrow Preshared Keys
- Rogue, Neighbor, and Honeypot Access Points
- play_arrow PCI DSS Compliance
- play_arrow WxLAN Access Policies
- Using WLAN Templates in a Device Profile
- Configure a WLAN Template
- Adding a WLAN
- WLAN Options
- Tips for Wi-Fi 6E (Video)
- Add a Bonjour Gateway to a WLAN
- Configure a Third-Party Tunnel
- Enable Geofencing
- Wi-Fi Data Rate Configuration
- DSCP Mapping
- WLAN Changes That Reset The Radio
- play_arrow Integrations
- play_arrow WLAN Guest Portal
- Compare WLAN Guest Portal Options
- Automatic Client VLAN Assignments
- play_arrow Custom Guest Portal
- Use an External Portal for Guest Access
- play_arrow Use an Identity Provider for Guest Access
- Authorize, Reauthorize, and Reconnect Guest Clients
- Troubleshoot a Guest Network That Doesn't Work
- FAQs: Guest Portal
- play_arrow Radio Management
- play_arrow Wireless SLEs
- play_arrow Technology Reference
Troubleshoot AP Reboots
Resolve various issues that can cause an access point (AP) to reboot.
An access point (AP) can reboot owing to various reasons such as configuration changes, power outages, and firmware updates. Here are some of the possible reasons for an AP reboot and troubleshooting steps where applicable.
AP reboots due to a firmware upgrade.
The Organization > Audit Logs page lists the firmware upgrade events for a site or organization. You can view details such as the date and time at which the upgrade was initiated and the user who initiated the upgrade.
AP reboot initiated manually.
A user can manually reboot an AP after a configuration change. You can view the details of the configuration change on the Wireless dashboard.
AP reboots due to PoE issues.
APs need sufficient power to be able to operate normally. You’ll see a warning message on the Access Points page highlighting the APs that are not receiving sufficient power.
Ensure that you enabled LLDP on your switch or assign the required power to the AP. For more information, see Troubleshoot Insufficient Power for an AP.
AP reboots continuously and is unable to connect to the Juniper Mist cloud.
Continuous reboots might occur because of power issues. Verify that the AP is receiving sufficient power and that LLDP is enabled on the switch that is connected to the AP. See Troubleshoot Insufficient Power for an AP.
If this step does not resolve the issue, contact the Juniper Mist Support team.
AP reboots due to a crash.
The APs send crash logs to the Mist cloud. The Juniper Mist team will assess the details in the crash logs, identify the cause for the crash, and fix the issue. In this case, no action is required from you.
