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Troubleshoot AP Claiming Issues

When claiming your AP, you might see the following error messages:

  • Duplicate

    This error message indicates that you have already claimed the AP in your organization. If you cannot see the AP listed, verify that you have assigned it to a site. You can see an AP under a site only if you have assigned the AP to that site. To see the APs and the associated sites in an organization, go to the Access Points tab on the Organization > Inventory page. On this page, you can choose to view the list of APs in the entire organization or in specific sites.

  • Invalid code - Belongs to another org

    If you see this error message, check whether any of the other organizations has claimed the AP, provided that you have access to the other organization. You need to release the AP from the previous organization before claiming it in the current one.

    If you see that none of the organizations have claimed the AP, contact Juniper support and submit a request to release the AP. Provide the following information in the request form:

    • A snapshot of the AP

    • The MAC address of the AP

    • Details of the purchase order for the AP

    The support team will release the AP after verifying the details.

  • Invalid Code

    This error message indicates that you have entered an incorrect claim code.