- play_arrow Get Started
- play_arrow Access Points
- Overview of Juniper APs
- Juniper AP Ports and Their Usage
- PoE Requirements for Juniper APs
- play_arrow AP Dashboard
- play_arrow Onboarding
- play_arrow Configuration
- Auto-Provision Device Names, Sites, and Device Profiles
- BLE Settings
- Configure Ethernet Settings in a Device Profile
- Configure IP Settings
- Wireless Mesh Network Configuration
- Enable RTLS Support
- Electronic Shelf Labels
- Enabling LEDs on the AP
- Configure an AP for Survey Mode
- Configure Your APs as IEEE 802.1X Supplicants
- Enable Local Status Page
- Revert AP Configuration Automatically
- play_arrow Device Profiles
- Monitor and Manage Access Points
- Access Point FAQ
- play_arrow WLANs and WLAN Templates
- play_arrow Security
- Configure AP Threat Protection
- RSSI, Roaming, and Fast Roaming
- play_arrow RADIUS
- play_arrow Preshared Keys
- Rogue, Neighbor, and Honeypot Access Points
- play_arrow PCI DSS Compliance
- play_arrow WxLAN Access Policies
- Using WLAN Templates in a Device Profile
- Configure a WLAN Template
- Adding a WLAN
- WLAN Options
- Tips for Wi-Fi 6E (Video)
- Add a Bonjour Gateway to a WLAN
- Configure a Third-Party Tunnel
- Enable Geofencing
- Wi-Fi Data Rate Configuration
- DSCP Mapping
- WLAN Changes That Reset The Radio
- play_arrow Integrations
- play_arrow WLAN Guest Portal
- Compare WLAN Guest Portal Options
- Automatic Client VLAN Assignments
- play_arrow Custom Guest Portal
- Use an External Portal for Guest Access
- play_arrow Use an Identity Provider for Guest Access
- Authorize, Reauthorize, and Reconnect Guest Clients
- Troubleshoot a Guest Network That Doesn't Work
- FAQs: Guest Portal
- play_arrow Radio Management
- play_arrow Wireless SLEs
- play_arrow Technology Reference
Troubleshoot AP Claiming Issues
Understand and resolve the error messages that can appear when you're trying to claim an access point (AP) into your organization.
When claiming your AP, you might see the following error messages:
DuplicateThis error message indicates that you have already claimed the AP in your organization. If you cannot see the AP listed, verify that you have assigned it to a site. You can see an AP under a site only if you have assigned the AP to that site. To see the APs and the associated sites in an organization, go to the Access Points tab on the Organization > Inventory page. On this page, you can choose to view the list of APs in the entire organization or in specific sites.
Invalid code - Belongs to another orgIf you see this error message, check whether any of the other organizations has claimed the AP, provided that you have access to the other organization. You need to release the AP from the previous organization before claiming it in the current one.
If you see that none of the organizations have claimed the AP, contact Juniper support and submit a request to release the AP. Provide the following information in the request form:
A snapshot of the AP
The MAC address of the AP
Details of the purchase order for the AP
The support team will release the AP after verifying the details.
Invalid CodeThis error message indicates that you have entered an incorrect claim code.
