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Reset an Access Point to the Factory-Default Configuration

You can reset your access point (AP) to the factory-default configuration using the Reset button. You might need to do this when:

  • The current configuration on your AP fails and the AP cannot connect to the Juniper Mist cloud.

  • The AP is unresponsive.

When you reset an AP, all existing configuration is removed. You must ensure that your AP receives a valid IP address from the DHCP server after resetting so that the AP can connect to the Mist cloud.

Before you reset your AP:

  1. In the left menu of the Juniper Mist portal, select Organization > Access Points.

    The Access Points page appears.

  2. Click the AP name on the Access Points page.

    The AP Details page appears.

  3. Set IP Address to DHCP.

  4. Click Save.

To reset your AP to the factory-default configuration:

  1. Power off the AP.
  2. Using a thin, pointed object, such as a pin, press and hold the Reset button. At the same time, power on the AP.

    The LED on the AP blinks red for 3 seconds. This LED behavior indicates that the AP is starting to boot.

  3. Keep the Reset button pressed.

    After a pause, the LED gradually turns solid red, and then starts to blink red again. This LED behavior indicates that the AP is reverting to the factory-default configuration.

  4. Release the Reset button when the LED starts blinking with the pattern green-off-yellow-off.

    This LED behavior indicates that the AP has started to boot.

  5. When the AP completes booting, the LED starts blinking green and yellow.

    This LED behavior indicates that the AP is trying to connect to the Juniper Mist cloud.

The AP resets to the factory-default configuration. Here is a sample video that shows how to reset an AP.