- play_arrow Get Started
- play_arrow Access Points
- Overview of Juniper APs
- Juniper AP Ports and Their Usage
- PoE Requirements for Juniper APs
- play_arrow AP Dashboard
- play_arrow Onboarding
- play_arrow Configuration
- Auto-Provision Device Names, Sites, and Device Profiles
- BLE Settings
- Configure Ethernet Settings in a Device Profile
- Configure IP Settings
- Wireless Mesh Network Configuration
- Enable RTLS Support
- Electronic Shelf Labels
- Enabling LEDs on the AP
- Configure an AP for Survey Mode
- Configure Your APs as IEEE 802.1X Supplicants
- Enable Local Status Page
- Revert AP Configuration Automatically
- play_arrow Device Profiles
- Monitor and Manage Access Points
- Access Point FAQ
- play_arrow WLANs and WLAN Templates
- play_arrow Security
- Configure AP Threat Protection
- RSSI, Roaming, and Fast Roaming
- play_arrow RADIUS
- play_arrow Preshared Keys
- Rogue, Neighbor, and Honeypot Access Points
- play_arrow PCI DSS Compliance
- play_arrow WxLAN Access Policies
- Using WLAN Templates in a Device Profile
- Configure a WLAN Template
- Adding a WLAN
- WLAN Options
- Tips for Wi-Fi 6E (Video)
- Add a Bonjour Gateway to a WLAN
- Configure a Third-Party Tunnel
- Enable Geofencing
- Wi-Fi Data Rate Configuration
- DSCP Mapping
- WLAN Changes That Reset The Radio
- play_arrow Integrations
- play_arrow WLAN Guest Portal
- Compare WLAN Guest Portal Options
- Automatic Client VLAN Assignments
- play_arrow Custom Guest Portal
- Use an External Portal for Guest Access
- play_arrow Use an Identity Provider for Guest Access
- Authorize, Reauthorize, and Reconnect Guest Clients
- Troubleshoot a Guest Network That Doesn't Work
- FAQs: Guest Portal
- play_arrow Radio Management
- play_arrow Wireless SLEs
- play_arrow Technology Reference
AP Troubleshooting Overview
Get started troubleshooting access point issues with a few basic steps.
Read the topics in this section to learn how you can troubleshoot issues on your access point (AP) without opening a support ticket. You can use the status LED on your AP to determine some of the issues—for example, connectivity issues.
Here are some basic steps that you can perform to troubleshoot the AP:
Check the LED blinking pattern to identify possible errors. See What Does the AP Status LED Indicate?.
Check whether the AP is receiving power from the switch.
Check whether the connected switch can learn the MAC address of the AP.
Check whether the AP works correctly by using a different cable and different switch port.
Verify that the required ports are open on the firewall. See Firewall Configuration.
For issues related to claiming an AP, see Troubleshoot AP Claiming Issues.
For issues related to AP disconnection, see Troubleshoot AP Disconnection Issues.
If you are still unable to resolve the issue, raise a support ticket. See Create a Support Ticket for instructions on how to raise a support ticket.
