Juniper Technical Support

Technical Support is available to all customers with a valid and current license for Juniper Apstra software. This includes customers who have purchased a license directly or via a partner or reseller. This also includes customers who have obtained an evaluation license. If your purchased or evaluation license is expired, Juniper Support may not be able to offer support and will refer you to the appropriate sales team to purchase a current license. For more information about working with Juniper Support, refer to Guidelines & Policies.

If you require assistance with registration or with opening a technical support case via phone, call Juniper Customer Care at +1-888-314-5822 (toll free, US & Canada). If you are outside the US or Canada, call +1-408-745-9500 or a country number listed on the Contact Support page.

To aid the support process, we ask that you provide Juniper Support with diagnostic information from the Apstra environment. Separate show tech files are needed from the Apstra controller and from each of the affected device agents. You can obtain show tech files, from the GUI (recommended) or the CLI, as described in the next sections. You may also be asked for a backup of your Apstra database.