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Show Tech: Apstra Controller and Device Agents (GUI)

You can collect the following show tech files from the Apstra GUI:

  • Apstra controller

  • Connected device agents (onbox and offbox)

  • Flow Data (as of Apstra version 4.2.1)

If you haven't configured local credentials for the Apstra controller, from the left navigation menu, navigate to Platform > Apstra Cluster and edit the controller to configure credentials. These are the credentials you use for the VM console or SSH.
  1. From the left navigation menu, navigate to Platform > Technical Support and click Collect Show Tech to see the dialog for selecting and collecting show tech files. (The screenshot is for Apstra version 4.2.1, which added the Flow Data check box.)
  2. To collect show tech from the controller, leave the Apstra Controller check box selected.
    Note:

    For Apstra server controllers with large databases, the operation may timeout. If this happens, you must collect show tech using the CLI.
  3. You can collect show_tech from the Apstra GUI that includes a copy of the backup. If Juniper Support requests a backup, check the Include Backup check box. This backup provides information for Support and Engineering. It doesn't include credentials, so it's not suitable for restoring your production environment. (Use backups from the Back Up Apstra Database procedure instead.)
  4. Check the box for Managed Devices to see the list of managed devices (devices with agents that have been acknowledged).
  5. Select the devices that need show tech collected.
    Note:

    When device show tech is collected, the configured device system agent username and password authentication are used. If you've configured the device to use a different authentication (AAA) method with a different username and password (such as RADIUS and TACACS) you can't collect show tech from the Apstra GUI. You must collect show tech with CLI.
  6. If you're using Flow Data and would like to collect show tech for it, check the Flow Data check box and select check boxes, as applicable.
  7. Click Collect to start the collection process.
    Tip:

    If the image below appears, you still need to configure local credentials on the node. Click the link to go to the controller node screen, click the Edit button (right side), then enter the username and password you use for the VM console or SSH.
  8. After the jobs are complete and marked SUCCESS, click the download button for each of the files (under Logs).
    Tip: After the files have been downloaded, you can free up disk space by deleting jobs.
  9. From a computer with the ability to upload, upload the show tech files to your customer case.