Show Tech: Apstra ZTP (CLI)
To aid the support process for Apstra ZTP, we ask that you provide Juniper Support with diagnostic information from the Apstra ZTP environment. You can obtain show tech files from the Apstra ZTP CLI as described below.
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SSH into the Apstra ZTP server. (
ssh admin@<apstra-ztp-server-ip>where<apstra-ztp-server-ip>is the IP address of the Apstra ZTP server.) -
Run the
sudo ztp_show_techcommand to generate and copy the show tech file to the current working directory of the Apstra ZTP server. For example:admin@apstra-ztp:~$ sudo ztp_show_tech 2023-09-05_20:14:23 Generating technical support data under directory /tmp/tmp.0CymRu9K2f 2023-09-05_20:14:23 --- collecting ztp_config/dhcpd.conf from /containers_data/dhcp/dhcpd.conf --- 2023-09-05_20:14:23 --- collecting system_info/vmstat from /proc/vmstat --- 2023-09-05_20:14:23 --- collecting ztp_config/ztp_version from /etc/apstra_ztp/version --- 2023-09-05_20:14:23 --- collecting system_info/meminfo from /proc/meminfo --- 2023-09-05_20:14:23 --- collecting system_info/syslog from /var/log/syslog --- 2023-09-05_20:14:23 --- collecting system_info/cpuinfo from /proc/cpuinfo --- 2023-09-05_20:14:23 --- collecting ztp_config/docker-compose.yml from /etc/apstra_ztp/docker-compose.yml --- 2023-09-05_20:14:23 --- collecting logs/ztp from /containers_data/logs/ --- 2023-09-05_20:14:25 --- collecting files from tftp directory --- '/containers_data/tftp/ztp.py' -> 'ztp_config/tftp/ztp.py' '/containers_data/tftp/eos_custom.sh' -> 'ztp_config/tftp/eos_custom.sh' '/containers_data/tftp/sonic_custom.sh' -> 'ztp_config/tftp/sonic_custom.sh' '/containers_data/tftp/junos_custom.sh' -> 'ztp_config/tftp/junos_custom.sh' '/containers_data/tftp/junos_apstra_ztp_bootstrap.sh' -> 'ztp_config/tftp/junos_apstra_ztp_bootstrap.sh' '/containers_data/tftp/ztp.py.md5' -> 'ztp_config/tftp/ztp.py.md5' '/containers_data/tftp/nxos_custom.sh' -> 'ztp_config/tftp/nxos_custom.sh' '/containers_data/tftp/config_verifier.py' -> 'ztp_config/tftp/config_verifier.py' '/containers_data/tftp/Dockerfile' -> 'ztp_config/tftp/Dockerfile' '/containers_data/tftp/container_init.sh' -> 'ztp_config/tftp/container_init.sh' '/containers_data/tftp/rsyslog.conf' -> 'ztp_config/tftp/rsyslog.conf' '/containers_data/tftp/ztp.json' -> 'ztp_config/tftp/ztp.json' '/containers_data/tftp/poap-md5sum' -> 'ztp_config/tftp/poap-md5sum' 2023-09-05_20:14:25 --- collecting docker/docker_version with command: docker --version --- 2023-09-05_20:14:25 --- collecting ztp_config/mysql_dump.sql with command: timeout -k 5 30 docker exec db /usr/bin/mysqldump -uadmin -padmin ui; case $? in 124) echo Timeout exception: command was CANCELED;; 137) echo Timeout exception: command was KILLED;; esac --- 2023-09-05_20:14:27 --- collecting docker/networks with command: timeout -k 5 30 docker network ls; case $? in 124) echo Timeout exception: command was CANCELED;; 137) echo Timeout exception: command was KILLED;; esac --- 2023-09-05_20:14:28 --- collecting docker/containers with command: timeout -k 5 30 docker ps -a; case $? in 124) echo Timeout exception: command was CANCELED;; 137) echo Timeout exception: command was KILLED;; esac --- 2023-09-05_20:14:28 --- collecting system_info/disk_free with command: df -h --- 2023-09-05_20:14:28 --- collecting system_info/ubuntu_version with command: lsb_release -a --- 2023-09-05_20:14:28 --- collecting docker/docker_compose_version with command: docker-compose --version --- 2023-09-05_20:14:30 --- collecting docker/daemon.log with command: journalctl -u docker.service --- 2023-09-05_20:14:30 --- collecting docker/logs/tftp with command: timeout -k 5 30 docker logs -t tftp; case $? in 124) echo Timeout exception: command was CANCELED;; 137) echo Timeout exception: command was KILLED;; esac --- 2023-09-05_20:14:46 --- collecting docker/logs/db with command: timeout -k 5 30 docker logs db; case $? in 124) echo Timeout exception: command was CANCELED;; 137) echo Timeout exception: command was KILLED;; esac --- 2023-09-05_20:14:46 --- collecting docker/logs/nginx with command: timeout -k 5 30 docker logs -t nginx; case $? in 124) echo Timeout exception: command was CANCELED;; 137) echo Timeout exception: command was KILLED;; esac --- 2023-09-05_20:14:46 --- collecting logs/nginx/error.log with command: docker cp nginx:/var/log/nginx/error.log logs/nginx/error.log --- 2023-09-05_20:14:48 --- collecting docker/logs/status with command: timeout -k 5 30 docker logs -t status; case $? in 124) echo Timeout exception: command was CANCELED;; 137) echo Timeout exception: command was KILLED;; esac --- 2023-09-05_20:14:48 --- collecting logs/nginx/access.log with command: docker cp nginx:/var/log/nginx/access.log logs/nginx/access.log --- 2023-09-05_20:14:49 --- collecting system_info/memory with command: free -m --- 2023-09-05_20:14:49 --- collecting system_info/containers_data_disk_usage with command: du /containers_data --- 2023-09-05_20:14:49 --- collecting docker/logs/dhcpd with command: timeout -k 5 30 docker logs -t dhcpd; case $? in 124) echo Timeout exception: command was CANCELED;; 137) echo Timeout exception: command was KILLED;; esac --- 2023-09-05_20:15:02 Archiving show tech data into ztp_show_tech_20230905_201423.tar.gz 2023-09-05_20:15:05 Removing working directory /tmp/tmp.0CymRu9K2f 2023-09-05_20:15:05 All done. admin@apstra-ztp:~$
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Locate the file archive in the current directory (for example,
ztp_show_tech_20230905_201423.tar.gz), and via SCP, copy the file to a local computer with the ability to upload. - Upload the show tech file to your customer case.